Terms and Conditions

The Service

CoherentConnect is an always-on B2B outreach agent operated by the Company. The Service identifies relevant companies for your business, surfaces stakeholders within those companies, generates personalised emails using large-language-model (“LLM”) technology, and — when explicitly authorised by you — dispatches those emails from a mailbox you have connected and follows up on a schedule you control.

For these Terms, the following definitions apply:

• “Service” means the CoherentConnect web application, desktop companion client, APIs, agents, and any related materials we provide.
• “User Content” means any data you upload, input, generate, or transmit through the Service, including your company profile, ICP definitions, uploaded documents, recipient lists, drafts, and reply history.
• “Connected Account” means the Microsoft Outlook installation on your machine that the desktop companion client uses to dispatch outreach on your behalf, together with any identity provider (e.g., Google or email/password sign-in) you use to access the web app.
• “Output” means any signal, summary, contact suggestion, or message draft generated by the Service for you.
• “Subscription Term” means the period for which you have paid for or otherwise been granted access to a paid plan.

We reserve the right to change, suspend, or discontinue any part of the Service at any time. Where a change materially reduces functionality during an active Subscription Term, we will provide reasonable advance notice and, where required by applicable law, a pro-rata refund of pre-paid fees for the affected period.

Eligibility & Account

You must be at least 18 years of age and legally competent to enter into a binding contract. You are responsible for (a) keeping your login credentials confidential, (b) all activity under your account, and (c) notifying us promptly of any unauthorised access.

One account is intended for a single user unless you are using a team or workspace feature where additional members have been explicitly invited by the account owner.

Acceptable Use

You agree not to, and not to permit any third party to:

• Use the Service to send unsolicited bulk email or any communication that violates applicable anti-spam, electronic-communications, or consumer-protection law, including (where applicable) the Information Technology Act, 2000 and rules thereunder; the Digital Personal Data Protection Act, 2023 (India); the CAN-SPAM Act of 2003 (United States); the General Data Protection Regulation (EU) 2016/679 and the UK GDPR; Canada's Anti-Spam Legislation (CASL); and equivalents in your or any recipient's jurisdiction.
• Impersonate any person or entity, misrepresent your affiliation with any company, or use deceptive header information, sender names, or subject lines.
• Send content that is unlawful, defamatory, harassing, threatening, fraudulent, infringing, obscene, or that promotes discrimination based on race, religion, gender, sexual orientation, or any protected characteristic.
• Use the Service to send messages relating to securities offerings, gambling, multi-level-marketing schemes, controlled substances, weapons, adult content, or any other category whose promotion via cold email is restricted by law in the relevant jurisdiction.
• Attempt to reverse-engineer, decompile, disassemble, or derive the source code or underlying ideas of the Service, or bypass, disable, or interfere with any security, rate-limiting, or access-control mechanism.
• Scrape, harvest, mirror, or otherwise extract data from the Service beyond the uses we expose through the user interface and documented APIs, or use any robot, spider, or automated means to access the Service for any purpose other than as expressly permitted.
• Use the Service to develop, train, or improve any machine-learning model intended to compete with the Service, or to build a substantially similar or competing product.
• Resell, sublicense, lease, or otherwise transfer access to the Service to any third party without our prior written consent.
• Probe, scan, or test the vulnerability of the Service or any associated system or network without prior written authorisation.

You are solely responsible for ensuring that your outbound communications comply with the laws of your jurisdiction and the recipient's jurisdiction.

Desktop Client — Local Data & Privacy Commitment

The CoherentConnect desktop client is a thin, scoped companion to the web application. It exists to (a) place your approved outreach drafts into your Outlook account, (b) optionally import your Outlook contacts so you can dial or email them from the app, and (c) detect replies, read receipts, and bounce notifications for messages you have sent through the agent. This section explains exactly what the client touches on your machine — and, equally important, what it does not.

What the desktop client uses on your machine:

• It writes the emails you approved into your Outlook so they go out from your address, and checks that they were sent.
• From your Outlook inbox it only pulls in the replies, read receipts, and bounce notices for messages the agent sent for you — so you can see them inside the app and the agent can suggest a follow-up. Anything else in your inbox is left alone.
• It pulls your Outlook contacts into the app so you can browse and reach them from one place. This happens on a regular sync (about every five minutes while the app is open) and when you press Sync yourself. You can stop it any time by closing the app.
• It remembers your settings, the contacts it imported, and the current outreach queue locally on your machine, so you can review them offline.

What the desktop client does NOT access:

1. It does not scan other folders, files, documents, photos, source code, or storage media on your computer.
2. It does not read messages in your Inbox that are unrelated to outreach the agent has sent. The reply scan is scoped to conversations the agent originated and matched by Outlook's ConversationID and InternetMessageId.
3. It does not access your calendar, browsing history, or clipboard.
4. It does not access your microphone, camera, keystrokes, or screen contents.
5. It does not scan or interact with other applications running on your machine.
6. It does not run a background data-collection process. When the client is closed, no telemetry is silently transmitted from your machine.

The only data that flows between the desktop client and our servers is (a) the outreach drafts, recipient list, and schedule we generated for your account inside CoherentConnect; (b) reply, read-receipt, and bounce status for those specific outreaches, so the web app can update your dashboard; and (c) the authentication token (a Personal Access Token you issue from the web app) needed to verify the connected account is yours.

You can clear the local cache at any time from Settings → Web Sync, and you can revoke the desktop client's access at any time from the web app by deleting the Personal Access Token. We do not and will not use the desktop client as a channel to exfiltrate, analyse, or monetise content on your computer. If a future version ever needs an additional permission for any reason, we will ask you in plain language, document the exact scope, and let you decline.

User Content and Data

“User Content” means any data you upload, input, or generate inside the Service — including your company profile, product catalog, uploaded documents, target industries, drafts, and reply history.

You retain all ownership of your User Content. You grant us a limited, worldwide, non-exclusive, royalty-free licence to host, store, process, and display your User Content solely to the extent necessary to provide the Service to you.

We do not sell your User Content. We do not share your drafts, recipient lists, or reply history with other Users or third parties, except:

• With third-party providers we use to operate the Service (for example, email delivery providers, data enrichment partners, and cloud infrastructure), strictly under written confidentiality obligations and only to the extent necessary;
• Where legally compelled by a valid order from a court of competent jurisdiction; or
• To protect the rights, property, or safety of the Company, our users, or the public.

We retain your data while your account is active and for a reasonable period thereafter to comply with legal obligations, resolve disputes, and enforce agreements. You may request deletion at any time by writing to the address in Section 18.

Outreach and Email Sending

When you install the desktop companion client and link it to your Microsoft Outlook installation, you explicitly authorise the Service to place approved drafts into Outlook and dispatch them from your Outlook account on the schedule and within the limits you set in the web app (or auto-approved via the Auto-send setting).

You acknowledge that:

• You are the sender of record for every email the Service dispatches from your Outlook account.
• The Service is a tool that assists in drafting and delivery; final responsibility for the content, recipient selection, and legality of each message rests with you.
• The agent may derive recipient information from publicly available sources. You are responsible for ensuring that your outreach to any specific recipient complies with applicable privacy and anti-spam law.

You may pause or disable auto-send at any time from Settings, and you may revoke the desktop client's access at any time by deleting its Personal Access Token from Settings → Advanced → Desktop Client in the web app.

Third-Party Services

The Service relies on third-party services (cloud infrastructure, email providers, data enrichment sources, LLM providers, payment processors). Your use of those services is subject to their own terms. We are not responsible for the availability, accuracy, or conduct of third-party services, but we choose partners with reasonable care.

Intellectual Property

The Service, including its software, design, and content that we create (excluding User Content), is owned by the Company and its licensors and is protected by intellectual property law. Nothing in these Terms transfers any ownership in the Service to you. You receive a limited, revocable, non-transferable, non-exclusive licence to use the Service for its intended purpose during the term of your subscription or trial.

Feedback

If you send us suggestions, ideas, or feedback, you grant us a perpetual, irrevocable, worldwide, royalty-free licence to use that feedback for any purpose, without any obligation to you.

Fees and Subscriptions

Certain features of the Service require a paid subscription. The applicable fees, billing cycle, included quotas, and any overage charges will be disclosed to you on the pricing page or order form in effect at the time of your purchase and are incorporated into these Terms by reference.

Auto-renewal. Unless you cancel before the end of the then-current Subscription Term, paid plans renew automatically for successive periods of the same length at the rates then in effect, and you authorise us (or our payment processor) to charge your stored payment method for each renewal. You may turn off auto-renewal at any time from Settings → Billing; cancellation takes effect at the end of the current Subscription Term.

Taxes. All fees are exclusive of GST, VAT, sales tax, withholding tax, and any other applicable taxes, duties, or government levies, which are your responsibility. Where we are required by law to collect such taxes, they will be added to your invoice.

Refunds. Except where expressly stated in our Return Policy or required by applicable law, all fees are non-refundable. Failure to use the Service does not entitle you to a refund.

Price changes. We may change our pricing with at least thirty (30) days' advance notice for monthly plans and at least sixty (60) days' advance notice for annual plans. Changes will not apply retroactively to a billing period already paid for. Your continued use after the effective date of a price change constitutes acceptance.

Late payment. Invoices not paid by the due date may, at our discretion, accrue interest at the lower of 1.5% per month or the maximum rate permitted by law, and we may suspend the Service until amounts owed are paid in full.

Termination

You may close your account at any time from the dashboard or by writing to support. We may suspend or terminate your access, with or without notice, if you breach these Terms, abuse the Service, or engage in conduct that exposes us or other Users to harm or legal risk.

On termination: we will stop providing the Service, your scheduled sends will be cancelled, and we will delete or anonymise your User Content after a reasonable retention period, subject to legal obligations.

Sections that by their nature should survive termination (including 4, 5, 8, 12, 13, 15, and 17) shall survive.

Disclaimers

The Service is provided “as is” and “as available”. To the maximum extent permitted by law, we disclaim all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Service will be uninterrupted, error-free, or that any information surfaced by the agent (including trigger events, contact details, or market signals) will be accurate or current. You are responsible for verifying facts that matter to your business decisions.

Limitation of Liability

To the maximum extent permitted by applicable law, in no event shall the Company, its affiliates, officers, employees, or agents be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits, revenue, data, goodwill, or business opportunity, arising out of or related to the Service, whether based in contract, tort (including negligence), statute, or otherwise, even if advised of the possibility of such damages.

Our total aggregate liability to you for all claims arising out of or related to the Service shall not exceed the greater of (a) the amount you have paid us for the Service in the 12 months preceding the claim, or (b) INR 10,000.

Nothing in these Terms limits any liability that cannot be limited by law.

Indemnification

You agree to defend, indemnify, and hold harmless the Company and its affiliates from any claim, damage, liability, cost, or expense (including reasonable legal fees) arising out of or related to (a) your use of the Service, (b) your User Content, (c) the emails sent from your account, (d) your breach of these Terms, or (e) your violation of any applicable law or third-party right.

Governing Law and Jurisdiction

These Terms and any dispute arising out of or in connection with them or the Service shall be governed by and construed in accordance with the laws of the Republic of India, without regard to its conflict-of-law principles.

The courts of Pune, Maharashtra, India shall have exclusive jurisdiction over any dispute, claim, or matter arising out of or relating to these Terms or your use of the Service, and you and the Company hereby submit to the exclusive jurisdiction and venue of those courts.

Modifications

We may update these Terms from time to time. If a change is material, we will notify you by email or via the Service before the change takes effect. Your continued use of the Service after the effective date of the updated Terms constitutes your acceptance of them. If you do not agree to a material change, your sole remedy is to stop using the Service and close your account.

Miscellaneous

• Entire Agreement. These Terms, together with our Privacy Policy, Disclaimer, and Return Policy, constitute the entire agreement between you and the Company regarding the Service and supersede any prior agreement on the same subject.
• Severability. If any provision of these Terms is held invalid or unenforceable by a court of competent jurisdiction, that provision shall be enforced to the maximum extent permissible and the remaining provisions shall continue in full force.
• No Waiver. Our failure or delay in enforcing any right or provision is not a waiver of that or any other right or provision.
• Assignment. You may not assign or transfer these Terms or any rights hereunder, by operation of law or otherwise, without our prior written consent. We may assign these Terms without restriction to an affiliate or to a successor in connection with a merger, acquisition, reorganisation, or sale of all or substantially all of our assets.
• Notices. Notices to you will be sent to the email address associated with your account or posted within the Service. Notices to us must be sent to the postal address and email below and are effective on receipt.
• Force Majeure. Neither party will be liable for any failure or delay in performance to the extent caused by circumstances beyond its reasonable control, including acts of God, natural disasters, war, terrorism, civil unrest, governmental action, labour disputes, internet or telecommunications failures, third-party-service outages, denial-of-service attacks, or pandemics. Payment obligations are not excused by this clause.
• No Agency. Nothing in these Terms creates any agency, partnership, joint venture, or employment relationship between you and the Company.
• Third-Party Beneficiaries. These Terms do not confer any rights on any third party except as expressly stated.
• Headings. Section headings are for convenience only and do not affect interpretation.
• Electronic Communications. You consent to receive communications from us electronically. Electronic communications satisfy any legal requirement that such communications be in writing.

Contact

For any questions about these Terms or the Service: